Being able to contact your cloud hosting company any time you have any kind of questions or experience any issues is quite important and how fast they'll reply and react is often essential, in particular when your site is business-oriented, as more downtime often means losing prospective customers. The support options are, in addition a quick way to recognize genuine providers from resellers. The second usually reply only to e-mail messages or support tickets and you'll need to wait for a day or more to receive a reply. In case the trouble involves a few replies, you'll end up losing days so as to get a simple problem resolved. Using the services of a genuine and trustworthy hosting provider, you should be able to get in touch with the support team anytime and get an instant reply whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance right away, that's why our cloud hosting
services feature 24/7 technical support along with various options for contact. If you don't have an account yet, you can give us a call or come on our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up buying a service that you can't use effectively. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs additional investigation. Unlike the vast majority of providers out there today, we respond to all tickets within one hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you obtain a semi-dedicated server
account from our company as we have phone and live chat support for billing, pre-sales and common queries. Our representatives can help you pick the perfect package or give you information about our servers, in order to check if the system requirements for your web sites are met. In case you are a current customer, you will also be able to get in touch with us through electronic mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that if you use any of these 2 ways of correspondence, you'll get an answer within less than one hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other companies, even large ones, you are able to compare the response time since it ordinarily takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting packages
, you won't ever need to wait for more than 1 hour so as to receive support for any type of problem that you may have with the server or the software which comes pre-installed with it. We warrant this short reply time for all tickets which you open from your billing Control Panel or emails which you send to our tech support team. In addition, we have local telephone numbers in a couple of countries worldwide as well as a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the different ways of communication, so no matter what your question or issue is, there's always someone to assist you quickly. In the event that you need help with third-party software, that you cannot install or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have well-timed support in general, let alone when you operate a whole server, that's why each and every dedicated server
that we supply includes 24/7 support with one-hour answer time warranty regardless of the issue. The service is totally free for any problems with the server or the software that was installed by our administrators through the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from the billing area or you can send an email message, and the actual reply time for either rarely exceeds thirty minutes because we have admins available twenty-four-seven. If you need general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to include to your server plan through the billing Control Panel.