Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Every single support request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your ticket or email requires further assistance from a server administrator, we will forward it and leave a comment to notify you that your issue is being worked on. If you make use of the Admin Services package, all of the server management tasks included there will be performed at a time that is convenient for you.

  • Top quality support service

  • A Top–Class Technical Support Service

  • We’ll be at your disposal round–the–clock to reply to any questions that you may have about our Hosting Control Panel or any of the applications that we have preinstalled for you on the dedicated hosting server. If you also require support tackling server administration procedures, you can have a glimpse at our Admin Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus software installation and troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated servers hosting package is equipped with our free Hosting Control Panel, which offers an extensive knowledge base and a collection of educational video tutorials. Whenever you need help while working with the Hosting Control Panel, just click the Help or Videos buttons situated in the top right corner.