There are plenty of cloud hosting suppliers on the market, however many of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The level of support that you can have through this particular method of communication varies based on the supplier - some offer dedicated phone support, many others offer basic and customer support only as some matters are more time-consuming and it's easier to be resolved with a trouble ticket, particularly if the situation needs to be escalated. Still, it is good to know that you can get in touch with your hosting supplier because there're various small-scale matters which can be resolved without difficulty and timely through a call, not mentioning that you will be able to get additional information for the services even before you become a client.
Phone Support in Cloud Hosting
We believe that the option to talk to a live agent is very important, that's why we have three support lines all around the world (Australia, USA and UK) and you'll be able to reach us on the phone for 14 hours every day. In case you consider obtaining one of our Linux cloud hosting
, for instance, you can phone us and find more about our services prior to ordering to make sure that we do meet all the system requirements for your websites. After the purchase, you'll be able to call us about all of the sales and billing troubles you may have, or receive any general or basic tech info that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will make it easier to track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you if you have any questions about the semi-dedicated server
packages that we provide. Whether you want to learn more about the packages, you have some billing issue or some general issue, you can call us. Though some more technical matters could need a ticket to give some time to our tech support crew to analyze, we will assist you with numerous tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we also have an international number where you're able to contact us.