Integrated Ticketing System
What is an integrated ticketing system and what are the benefits of employing one? How does it differ from other kinds of customer support?
If you’ve purchased a hosting plan and you’ve got certain questions regarding a specific function/feature, or in case you have come across a certain complication and you need assistance, you should be able to contact the respective customer service staff. All web hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, as the easiest way to handle a problem most often is to open a ticket. This method of correspondence makes the responses sent by both parties easy to track and allows the technical support engineers to escalate the situation in the event that, for instance, an administrator needs to step in. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will have to use no less than two different accounts to touch base with the tech support staff and to actually manage the hosting space. Incessantly switching from one account to the other might be a drag, not to mention the fact that it requires quite a lot of time for the majority of hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting
is not separate from the web hosting account. It is an integral part of our all-encompassing Hepsia Control Panel and you will be able to access it at any time with just a few clicks of the mouse, without ever leaving your hosting account. The ticketing system comes with a quick-search field, which will help you track the status of any ticket that you’ve submitted in the past, in case you need it. You can also read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to handle a particular problem even before you post a ticket. The response time is maximum one hour, which goes to say that you can obtain swift assistance at any moment and in case our client support team recommends that you do something inside your hosting account, you can do it straight away without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more convenient to manage everything from one place, which is why we have incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server
plan. This will permit you to handle the correspondence with our tech support staff together with your semi-dedicated server, so you will not need to memorize an additional sign-in name for a separate interface. You will be able to open a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you’re browsing the content hosted in your semi-dedicated account. Plus, you can look through older tickets using a smart search box or take a look at relevant knowledgebase articles with solutions to common obstacles. The built-in ticketing system is closely monitored 24/7 with the maximum response time being just 1 hour, so there will always be someone to help you out.