One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it enhance user experience?
In case you are a website owner, a problem may always surface and it does not automatically have to be associated with the hosting service itself. For example, something can go wrong when you update an application or some critical data could be modified or deleted unintentionally. Irrespective of what the nature of the problem might be, you’ll need to touch base with the help desk support team and request them to restore a backup or to assist you in resolving the problem that you’re facing. How timely they’ll do it will determine the amount of time that your websites will be down. For certain websites such as social networking websites or web shops, a lengthened downtime period often equals losing users and money. For this reason, it’s quite important for you to use the services of a web hosting company that offers not only a good support service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
If you are using one of our Linux cloud hosting
and you’ve got a query or experience a problem, you can get in touch with us 24/7 by posting a ticket or by sending an email and we’ll make sure that you obtain a reply in less than sixty minutes. If the issue can be resolved, we will do it before we respond to you, whilst if there is something that you have to do on your end, we will provide you with all the needed details – what settings to check, what workable solutions to try, etc. Usually, you will receive an answer within less than 30 minutes, which means that waiting for hours on end or even for more than a day to obtain support is something out of the question. Our 1-hour response time guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket from your hosting Control Panel or send an email related to your semi-dedicated server
, you’ll get a reply within maximum sixty minutes. You can contact us whenever you like with regards to technical, general or billing issues and given the fact that we will be at your service 24 hours a day, you will always get help right on the spot. Depending on the particular issue or question, we will supply you with more information, rectify the predicament if it has been caused by something that’s within our reach or inform you what to do on your end if you need to edit a given setting for an application that we cannot access. You can just forget about waiting around for a whole day for each single answer. The fact is, in the majority of cases we respond to tickets and emails within 20 to 25 minutes max.