When your hosting service provider provides live chat support, you will be able to talk with an agent in real-time and learn useful information or get a problem resolved promptly. The advantage of using chat instead of calling to talk to a live person is that you need just a computer with access to the world wide web, therefore you will not pay any charges if you're in another country or state. Furthermore, it'll be a lot quicker to copy and paste data for instance domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other party over the phone. The real-time chat is also a faster option to contact the website hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some problem requires a bit more time to be resolved, you are able to do something else while you wait for guidance on the live chat, so that you won't lose time - something that's not possible when you are on the phone.