1 hour ticket response
Prompt support is our dominant concern and this is why we have a team of seasoned customer service technicians who are prepared to offer a prompt reply to any question that you might have. Simply submit your technical support ticket from your Hosting Control Panel and we’ll respond back to you within sixty minutes at the latest. As a matter of fact, we strive hard and aim for a twenty–minute support ticket response time.
An Exceptional Customer Service
Our help desk team members have broad experience in the Linux cloud hosting sphere and are accomplished enough to supply a quick answer to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Intuitive Help Center Section
In the Hosting Control Panel you will find an easy–to–browse Help section where you can find quick tips on how you can use our web hosting services. You can get the answers to your inquiries in the F.A.Q. library, find more info in the web hosting account management articles or check our educational video tutorials.